Privacy Policy
Effective Date: January 1, 2025

White Orchid Counseling (“we,” “us,” “our”) is committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, https://whiteorchidcounseling.com (the “Site”). By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Information: Name, email address, and phone number (only if voluntarily provided by you, such as when contacting us via email or phone).
  • Tracking Information: In the future, we plan to use tools like Google Analytics, Google Tag Manager, and Google Ads to collect non-identifiable website traffic data, such as pages visited, time spent on the Site, and user demographics.

We do not collect sensitive health-related information through this Site. All therapy services and related data are managed through a separate secure platform.

2. Purpose of Data Collection

We collect and use your data for the following purposes:

  • To analyze website traffic and measure the effectiveness of marketing campaigns.
  • To improve user experience and ensure the Site meets your needs.
  • To send email marketing communications if you opt in to receive them.

3. Data Sharing

We do not sell, rent, or share your data with third parties, except:

  • ActiveCampaign: If you voluntarily provide your email address and consent to receive marketing emails, we may use ActiveCampaign for email communications.
  • Service Providers: Third-party tools, such as Google Analytics and Google Ads, may collect non-identifiable tracking data.

We do not share your information for purposes beyond those stated above unless required by law.

4. Cookies and Tracking

We plan to use cookies and tracking tools in the future to enhance your browsing experience:

  • Cookies: Small text files stored on your device to collect and remember information about your interactions with the Site.
  • Tracking Tools: Tools like Google Analytics and Google Tag Manager may track user behavior, such as pages viewed and time spent on the Site.

These tools will only collect anonymous data, and no personally identifiable information will be stored or shared without your consent. Updates regarding cookie usage will be reflected in this policy when these tools are implemented.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Email Addresses: Retained while you are subscribed to email marketing communications. If you unsubscribe, your data will be promptly removed.
  • Tracking Data: Retained as per Google Analytics’ standard data retention settings (typically 14-50 months).

6. User Rights

You have the following rights regarding your data:

  • Access: You may request a copy of the personal data we have collected about you.
  • Correction: You may request corrections if your information is inaccurate.
  • Deletion: You may request that we delete your personal data unless we are legally required to retain it.
  • Opt-Out: You may opt out of email marketing or data tracking at any time.

To exercise your rights, please contact us using the information provided below.

7. Security Measures

We take your privacy seriously and implement industry-standard security measures to protect your data:

  • SSL encryption (HTTPS) is used to secure communications between your browser and our Site.
  • Our website hosting is managed through GoDaddy and WordPress, which include additional security measures to safeguard your information.

8. Updates to This Privacy Policy

This Privacy Policy is effective as of January 1, 2025. It may be updated periodically to reflect changes in our practices or legal requirements. If changes are made, we will update the “Effective Date” at the top of this page and provide a notice on our homepage if the changes are significant.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

By using the Site, you agree to the terms of this Privacy Policy. Thank you for trusting White Orchid Counseling with your information.

Terms of Use

By accessing or using https://whiteorchidcounseling.com (the “Site”), you agree to the following Terms of Use. These terms govern your use of the site and its content. If you do not agree to these terms, please do not use the site.

1. Use of the Website

The content on this Site is for informational purposes only and is not a substitute for professional therapy or medical advice. You agree to use the Site only for lawful purposes and in compliance with these terms.

2. Intellectual Property

All content on the Site, including text, images, graphics, and logos, is the property of White Orchid Counseling unless otherwise noted. You may not reproduce, distribute, or use any content without prior written permission.

3. Limitation of Liability

White Orchid Counseling is not liable for any damages arising from your use of this Site. The information provided is offered “as is” without warranties of any kind, express or implied.

4. External Links

The Site may contain links to third-party websites. White Orchid Counseling is not responsible for the content, privacy practices, or functionality of these external sites.

5. Forms and Communication

By submitting forms on the Site, you agree to provide accurate information. White Orchid Counseling is not responsible for any delays or failures in communication caused by technical issues.

6. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the Site. Continued use of the Site constitutes your acceptance of any updated terms.

7. Contact Information

If you have any questions about these Terms of Use, please contact us:

FAQ’s

What types of insurance do you take?

Aetna, Blue Cross Blue Shield, Cigna, Medicare, Tricare, and UHC 

What is the cost of a session at White Orchid Counseling?

The cost of a counseling session at White Orchid Counseling varies based on insurance. See the question above for what insurance we take. If you have additional questions about payment, please contact us at [email protected] for more information.

What if I don’t have insurance?

We understand finances can be a barrier to accessing therapeutic services, which is why we offer a sliding scale rate of $75 per session for those who do not have insurance and cannot afford our private pay rate. Please speak with your therapist if interested. 

What are some common issues that White Orchid Counseling counselors can help address?

White Orchid Counseling counselors can help with a wide range of issues, including anxiety, depression, relationship problems, grief and loss, trauma, and more.

How long is a typical counseling session?

A typical counseling session at White Orchid Counseling is around 50 minutes, although some sessions may be longer or shorter depending on your needs and preferences.

How do I prepare for my first session?

We understand the process of starting therapy may feel overwhelming; therefore, we have simplified our paperwork for you. We ask for your ID, insurance and to fill out a questionnaire prior to the start of your first session in order to better understand and care for your presenting needs. 

Do you have telehealth options?

Yes! Our therapists are able to see clients in person or via a HIPAA-compliant telehealth platform. Please see “Meet the Team” to see what therapists offer in telehealth and in person.